Management Escalation Assessment

Accelerit is dedicated to ensuring your escalation gets the attention it needs and we want to ensure our management team has all the required information to effectively address your issue.

Please fill in the short survey below regarding your escalation so we can ensure you have followed the processes that are in place with the dedicated support structure to address your query. This helps us identify with urgency where your issue maybe need attention

Please note only escalations that have been logged via our ticketing system and have not been responded to within SLA (2 working hours) will be attended to.
This is to ensure this email prioritizes escalations and minimizes abuse

We strongly urge that you follow us on our social media platforms to keep up to date with network status updates and our latest offers including upgrades.

Please advise which Department you would like this issue escalated to:

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